Introduction

1. Jetour Paarden Eiliand, Cape Town (hereinafter referred to as “Jetour Paarden Eiland, Cape Town”), is a vehicle retail company providing vehicles for sale and aftersales services to private individuals and corporate customers. 
   • We collect personal information to comply with statutory obligations and to facilitate vehicle purchase and aftersales service transactions with our customers.

2. Key Definitions

• Data Subject: The person to whom personal information relates.
• Operator: A person who processes personal information for a responsible party under a contract or mandate, without direct authority from that party.
• Jetour Paarden Eiland, Cape Town Holdings: Jetour Paarden Eiland, Cape Town, its South African subsidiaries, and their divisions.
• Personal Information: Information relating to an identifiable, living, natural person, or identifiable, existing juristic person, including but not limited to:
  • Information relating to race, gender, sex, marital status, national origin, age, health, language, and birth.
  • Education, financial, criminal, or employment history.
  • Identifying numbers, email addresses, physical addresses, telephone numbers.
  • Biometric information.
  • Private or confidential correspondence, or correspondence that reveals original content.
  • The person’s name if linked with other personal information or if its disclosure reveals additional information about the person.
• Processing: Any operation concerning personal information, including:
  • Collection, storage, updating, retrieval, consultation, or use.
  • Transmission, distribution, or making available in other forms.
  • Merging, linking, blocking, erasure, or destruction.
• OEM: Original Equipment Manufacturer.
• Responsible Party: A public or private entity that determines the purpose of and means for processing personal information.

3. Method of Collection of Personal Data

• We collect your personal data directly when you visit our branches or use our websites, vehicle search platforms, or referral partners.
• When completing a “Contact Me” form, sales agreement, finance agreement, or service request in person or via online platforms, this data may be shared with Jetour Paarden Eiland, Cape Town Holdings to facilitate your request for vehicle sales or aftersales services.

4. Supply of Personal Information to Us

• To facilitate your request to purchase a vehicle, parts, or service, it is mandatory to provide information such as your identity document, address, driver’s license, and contact details as per the Administrative Adjudication of Road Traffic Offences Act, 1998 (“Mandatory Information”).
• Additional voluntary information may be requested to conclude the contract governing our relationship.

5. Consequences of Failure to Provide Information

• Mandatory information is required to comply with legislative requirements and facilitate sales or service transactions. Failure to provide it will prevent us from concluding any transaction or offering services. Without voluntary information, we may be unable to provide certain vehicle-related services.

6. Lawful Basis for Processing

• We process your personal information to comply with legislative requirements where we are the responsible party, and for contractual requirements where we are the operator.

7. Purposes for Processing Data

• In addition to statutory compliance, Jetour Paarden Eiland, Cape Town Holdings processes your personal information to enable the use of vehicle sales and aftersales services, including:
  • Recording details on the Jetour Paarden Eiland, Cape Town or Jetour Paarden Eiland, Cape Town Holdings system to manage vehicle sales.
  • Facilitating purchase agreements or services rendered.
  • Invoicing and payment processing.
  • Managing aftersales services.
  • Conducting surveys to improve services.
  • Providing marketing activities compliant with South African legislation.
  • Offering customer care support.

8. Disclosure of Personal Data to Third Parties

• Jetour Paarden Eiland, Cape Town may disclose your data to Jetour Paarden Eiland, Cape Town Holdings, suppliers, and business partners for secure processing, customer support, and user experience improvement. All disclosures comply with POPIA, with measures to protect data security.
• External service providers supporting Jetour Paarden Eiland, Cape Town operations process data solely under our instructions. Personal information may also be disclosed to third parties during claims processes or legal proceedings, such as for test-drive accidents.

9. Retention of Your Personal Data

• Your personal information is retained as long as you remain a Jetour Paarden Eiland, Cape Town customer or as required by law.

10. Data Processing Outside South Africa

• Jetour Paarden Eiland, Cape Town applies accepted information security practices to protect data. Personal data may be processed outside South Africa if systems are hosted abroad or if required for warranty claims with the vehicle manufacturer.
• Written contracts with third parties (local or international) require necessary security measures as stipulated by POPIA.

11. Your Rights

As the data subject, you have rights regarding your personal information, including the right to:

• Be informed if your data is being processed.
• Access details on how your data is processed.
• Request copies of your data retained by us.
• Understand the purpose of processing and justification.
• Know third parties who have received your data.
• Correct inaccuracies or complete your data.
• Object to data processing.
• Request deletion or destruction of your data.
• Withdraw consent to data processing (effective from the date of withdrawal).
• Restrict data processing if disputed or unlawful.
• Receive data in a standardized format for transfer to third parties.
• Lodge complaints with the Information Regulator (complaints.IR@justice.gov.za) if processing is deemed unlawful.